Dynamics 365 Customer Service workspace helps agents increase productivity a browser-like, tabbed experience. Agents use app work multiple cases conversations. It's modern, customizable, high-productivity application allows agents work multiple sessions a time a single workspace.
Customer Service workspace our flagship application modern customer service experiences. are continuously updating application more AI innovation features multi-session, channels, autonomous agents, Copilot, are unavailable customers the Unified Service Desk application. .
Learn to Dynamics 365 Customer Service deliver best customer service experience to customers. Compare different app experiences, features, capabilities Customer Service Workspace, Omnichannel Customer Service, Customer Service Hub, more.
In Customer Service workspace Contact Center workspace, select Inbox the site map. Select Cases Conversations view respective list assigned items. Select item work on. opens a tab. Alternatively, can open item a tab selecting new session icon. Filter inbox views
Learn Dynamics 365 Customer Service help streamline workflows, speed responses, provide personalized service channels. Explore features as AI-powered support, case routing, ticket management, self-service portal.
Learn to migrate Customer Service Hub Customer Service workspace, multisession app Copilot capabilities omnichannel experiences. migration start February 2025 new Enterprise customers.
Customer Service Workspace: Ment Customer Service Agents it agents tabbed, browser-like experience helps become productive.The program agents work several cases chats once. the of cutting-edge, highly productive tool, agents work several sessions once a single workspace.
In Microsoft's Customer Service Workspace App can a combination agent scripts macros create automations can aid agent productivity. this post will explain example how might used create case. Note: information aimed Microsoft's multisession experiences Dynamics 365.
As administrator, can configure inbox setting that your customer service representatives (service representatives representatives) open Customer Service workspace Contact Center workspace, can select inbox icon show the cases, conversations, records are assigned them. inbox designed help representatives efficiently work high .
A forum thread a user asks implementing Customer Service Workspace app Dynamics 365. Microsoft employee replies an overview the app features links switch multisession mode.
Dynamics 365 Customer Service agent workspace inbox view - YouTube
