Avaya Workspaces

Sign to Avaya Cloud Office access communication tools.

Avaya Workspaces brings next-generation desktop Avaya Call Center Elite customers presenting a single-pane UI can handle multiple interactions a simple effective without requiring agents assemble information related a call other interfaces. UI customizable all user profiles (agents, supervisors .

Learn to Avaya Workplace Client Windows, software turns PC a communications collaboration system. supports telephony, voice & video, conferencing, instant messaging, presence more.

Avaya Oceana® Workspaces HTML5 based omnichannel user interfaces Oceana agents supervisors. agent workspace designed agents handle multiple interactions all channels simultaneously. the information agent including visualization the complete customer journey, screen pops back office systems, frequently phrases URL's displayed .

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This video walk users how create Workspace Layout group how assign to layout the Workspace Layout Manager. function.

Series demonstrations how use Avaya Workspaces. more information Avaya Oceana the digital transformation to https://www.avaya.com/en/s.

Avaya Workspaces Oceana

Give agents they to every customer feel they matter most—all a single desktop view. AI Speech Analytics Noise Removal: agents customers find quicker, clearer path resolve call. Attribute-Based Routing: Ensure customer matched the agent suited their needs. Workforce Engagement tools: Empower agents be best in .

Accessing Avaya Oceana ® Workspaces - Module Summary. 02 - Introduction Supervisor User Interface. Introduction. Introduction Supervisor User Interface. Introduction Supervisor User Interface - Demo. Introduction Supervisor User Interface - Module Summary. 03 - Supervisor Console - Agents.

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